General Conditions of Sale - Regulations and Information
General Terms and Conditions of Sale (GTC)
Last updated: 18 February 2026
CHAKMAR Luxe — Sole trader Rond-point Robert Schuman 2-4, Box 5, Floor 6, 1040 Brussels, Belgium Tel.: +32 2 315 66 68 — Email: info@chakmarluxe.be VAT / Company number: BE1024367312 (verifiable on the Crossroads Bank for Enterprises: https://kbopub.economie.fgov.be)
Quick read (non-contractual summary): in the event of discrepancy, the full text of the clauses prevails.
- Sale of luxury items (new and second-hand) via www.chakmarluxe.be — limited stocks, unique pieces.
- Returns subject to enhanced conditions (integrity, completeness, absence of odour, absence of use).
- Anti-fraud checks possible (high-value items) and cancellation in case of inconsistency/reasonable suspicion of fraud.
- International delivery: duties/taxes/customs clearance at the Client's expense outside the EU, where applicable.
- The European Commission's ODR platform has been discontinued since 20 July 2025.
1. Purpose and scope
These General Terms and Conditions of Sale (the "GTC") govern all distance sales concluded between CHAKMAR Luxe (the "Seller") and any buyer (the "Client") via the website www.chakmarluxe.be (the "Site"). They apply to the exclusion of all other conditions, unless the Seller has given prior written agreement to the contrary.
The Seller offers new luxury items as well as second-hand luxury items. The Client acknowledges that the nature of these Products imposes specific requirements regarding integrity, authenticity, fraud prevention and preservation of original elements (box, dustbag, accessories, protective materials, documents, certificates where applicable).
The GTC are provided on a durable medium (accessible and downloadable). By confirming their order via the "Order with obligation to pay" button (or any equivalent unambiguous wording, in accordance with art. VI.46 §2 of the Belgian Code of Economic Law), the Client declares that they have read, understood and accepted the GTC without reservation. If any clause is found to be void, the remaining clauses shall continue to apply.
2. Definitions
| Term | Definition |
|---|---|
| Client | Any natural or legal person placing an order. |
| Consumer | A natural person acting for purposes outside their trade, business, craft or profession, as defined by applicable law. |
| Product(s) | Goods sold on the Site (new and/or second-hand). |
| Order | The purchase process validated by the Client, giving rise to payment and confirmation. |
| Services | Separately: consignment sale, authentication/expertise, or related services governed by specific terms. |
| Durable medium | Email, PDF, or any medium that allows information to be stored and faithfully reproduced. |
3. Seller identification
CHAKMAR Luxe — Sole trader Address: Rond-point Robert Schuman 2-4, Box 5, Floor 6, 1040 Brussels, Belgium Email: info@chakmarluxe.be — Tel.: +32 2 315 66 68 VAT / Company number: BE1024367312
Hosting: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario K2P 2L8, Canada — Tel. +1 613-241-2828.
4. End client — Prohibition on resale — Quantity limits
Products are intended for end clients only. Unless agreed in writing, it is prohibited to purchase with the intent to resell, to act as an intermediary, to build up stock for commercial purposes, or to circumvent any restrictions (quantity, address, payment methods, identifiers). This prohibition applies in particular to speculative practices, price arbitrage and bulk purchases of rare items.
The Seller reserves the right to: (i) limit quantities, (ii) refuse an Order on reasonable grounds, (iii) request manual confirmation, and (iv) cancel multiple Orders placed under several identities or addresses that are manifestly linked.
5. Seller's role — Direct sale and consignment
5.1 Direct sale. For Products offered directly by CHAKMAR Luxe (new or second-hand items acquired by the Seller), the Seller acts as a professional seller. The legal guarantee of conformity applies as described in article 23.
5.2 Consignment sale (intermediary). CHAKMAR Luxe also offers a consignment service through which it acts as an intermediary between a depositor (private individual or professional) and the buyer. In this case, the actual seller of the goods is the depositor. Relevant items are clearly identified as such on their product page.
Important information for Consumers: when the Seller acts as intermediary on behalf of a private depositor, the legal guarantee of conformity provided for under Book VI of the Code of Economic Law may not apply under the same conditions. The Client is informed of this status prior to the conclusion of the purchase. Specific conditions applicable to consignment sales are detailed in the General Terms and Conditions of Consignment available on the Site.
6. Pre-contractual information — Client's duty of care
Before payment, the Client must verify: (i) the Product description, (ii) the total price (including all fees), (iii) the delivery address, (iv) delivery times and constraints, (v) return and guarantee policies, and (vi) where applicable, export and customs restrictions. The Client is responsible for the accuracy of the information they provide. An incorrect address or identity may cause delays, additional costs, or inability to deliver.
At the latest upon delivery, the Seller will send the Client an order confirmation email on a durable medium containing essential information: Product description, price, delivery costs, right of withdrawal, legal guarantee, and Seller identity. This email constitutes the contractual confirmation pursuant to art. VI.46 §5 of the Code of Economic Law.
7. Products — Descriptions — Photographs — Display variations
Photographs and videos are used to illustrate the Products. Colour or rendering variations may exist depending on lighting, photography conditions and screen settings. Unless otherwise stated, non-contractual photographs do not affect the scope of written descriptions.
For second-hand Products, the Seller describes the condition as observed at the time of listing. The Client acknowledges that certain signs of use may exist without being visible in every photograph (micro-scratches, patina, softening, slight colour variation), provided these are consistent with the stated condition.
8. Authenticity — Anti-counterfeiting — Zero tolerance
The Seller operates a strict anti-counterfeiting policy. Checks may include: inspection of materials, stitching, hardware, markings, serial numbers, holograms/QR codes where present, comparison of details, and documentary analysis (invoices, provenance). The Seller may engage an independent expert partner.
In the event of serious doubt over authenticity, the Seller may suspend preparation, refuse or cancel the Order and issue a refund. Any attempt to return a different, falsified or substituted Product may trigger protective measures (refusal, preservation of evidence, reporting to authorities as appropriate).
9. Availability — Unique pieces — Manifest errors
Offers are valid subject to available stock. Certain second-hand Products are unique pieces; in the event of simultaneous sale or technical discrepancy, the Seller may cancel the Order and refund. In the event of a manifest error (negligible price, incoherent description), the Seller may invalidate the offer and propose a correction or refund.
10. Account creation — Security — Communication
Account creation may be required. The Client must keep their login credentials confidential. All actions performed from the Client's account are presumed to have been performed by the Client, unless proven otherwise. The Seller may communicate by email for the purposes of contract performance (confirmation, tracking, invoice, returns).
11. Order process — Contract conclusion — Archiving
The order process generally follows: selection → basket → information → delivery → payment → confirmation. Final validation takes place via the "Order with obligation to pay" button. The contract is concluded when the Seller confirms the Order (or dispatches the goods, depending on the arrangement). Electronic records and confirmations constitute proof of the content of the transaction, unless proven otherwise.
12. Prices — Currency — Taxes — Additional fees
Prices are displayed in EUR, inclusive of applicable taxes. Delivery costs are indicated before final validation. For destinations outside the EU (where accepted), import duties, taxes and customs clearance fees may apply and remain at the Client's expense. The Seller is not responsible for delays, refusals or costs imposed by customs authorities.
13. Payment — Security — Anti-fraud — Verification
Payment is made via the methods offered at checkout (Visa, Mastercard, Bancontact, Apple Pay, Google Pay, Shop Pay, Klarna, etc.). The Seller does not receive full banking details; these are processed by secure payment service providers.
Klarna: Klarna acts as a payment facilitator and may offer instalment or deferred payment solutions. Where such options constitute consumer credit, they are governed by Klarna's own terms and conditions (available at www.klarna.com) and by the provisions of Book VII of the Code of Economic Law. The Client is invited to consult Klarna's conditions before selecting this payment method.
For high-value or high-risk transactions, anti-fraud checks may be implemented. In the event of reasonable suspicion, the Seller may suspend, request additional information, refuse or cancel and refund.
14. Retention of title
The Seller retains ownership of the Products until full payment has been received. This clause applies primarily in the case of instalment or deferred payment (in particular via Klarna or any other instalment payment solution). Where full payment is made immediately, ownership is transferred upon effective settlement.
15. Delivery — Areas — Timeframes — Transfer of risk
Available delivery zones, carriers and options are displayed at checkout. Timeframes are indicative. The risk of loss or damage is transferred to the Consumer at the moment when they, or a third party designated by them (other than the carrier), physically take possession of the goods, in accordance with applicable law.
The Client must be available to receive the parcel, verify the integrity of the package, and follow any reservation or damage reporting procedures where applicable.
16. International delivery — Customs — Export compliance
For destinations outside Belgium and outside the EU (where accepted), the Client is responsible for paying duties and taxes and for cooperating with customs authorities. Refusal of customs clearance or failure to respond on the Client's part does not constitute a compliant voluntary return. Related costs may remain at the Client's expense to the extent permitted by applicable law.
17. Receipt — Reservations — Carrier claims
The Client must inspect the parcel upon receipt. In the event of an anomaly, the Client must: (i) note reservations on the delivery slip where possible, (ii) take clear photographs, and (iii) contact info@chakmarluxe.be within 48 hours.
18. Right of withdrawal (Consumers) — 14 days
Subject to legal exceptions (see article 22), the Consumer has a right of withdrawal of 14 calendar days from the day on which the goods are received.
Exercising the right: the Consumer must notify their withdrawal decision clearly and unambiguously (by email to info@chakmarluxe.be or by letter) before the expiry of the deadline. They may use the model form in the annex. The Seller will acknowledge receipt of the withdrawal by email as soon as possible.
Return of goods: the Consumer must return or hand back the goods to the Seller no later than 14 days from the communication of their withdrawal decision.
Return costs: the direct costs of returning the goods are at the Consumer's expense. For bulky or high-value luxury items, the estimated cost of return may range from €15 to €80 depending on weight, volume and destination. The Client is invited to contact info@chakmarluxe.be for an estimate before shipping.
19. Returns (luxury) — Enhanced integrity and completeness requirements
Given the nature of the Products, a returned Product must be: unused (careful try-on only), complete (box, dustbag, accessories, protective materials, documents), free from odour (tobacco, perfume), free from new marks, not cleaned, not repaired, and with seals/labels intact where applicable.
The Client is responsible for adequate protective packaging during return shipping.
20. Depreciation and refusal of return
The Client may be held liable for any depreciation in the goods resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. In the event of non-compliant return (use, damage, substitution, missing items), the Seller may refuse reimbursement or apply a proportionate deduction corresponding to the depreciation observed.
21. Refunds
Following receipt and inspection of the returned item, the refund will be issued via the same payment method within 14 days of the Consumer's notification of withdrawal. The Seller may defer the refund until receipt of the returned goods or until the Consumer provides proof of dispatch, whichever comes first.
22. Legal exceptions to the right of withdrawal
The right of withdrawal is excluded in particular for:
- goods made to the Consumer's specifications or clearly personalised;
- sealed goods that cannot be returned for reasons of health protection or hygiene where the seal has been broken after delivery (e.g. cosmetics, contact jewellery, hygiene items);
- any other case provided for in art. VI.53 of the Code of Economic Law.
23. Legal guarantee — Conformity — Defects
23.1 New goods. The Consumer benefits from the legal guarantee of conformity for 2 years from delivery, in accordance with articles 1649bis et seq. of the Civil Code and Book VI of the Code of Economic Law.
23.2 Second-hand goods. For second-hand goods, the legal guarantee of conformity is 1 year from delivery. This reduced duration is brought to the Consumer's attention clearly, in accordance with art. VI.10 §3 of the Code of Economic Law. This information is also indicated on each second-hand product page.
23.3 Presumption of pre-existence of defects. Any lack of conformity identified during the applicable guarantee period is presumed to have existed at the time of delivery. It is for the Seller to prove otherwise in order to be exempt from liability.
23.4 Hierarchy of remedies. In the event of a lack of conformity, the Consumer is entitled, in the first instance, to repair or replacement of the goods, free of charge. If both options are impossible or disproportionate, the Consumer may request an appropriate price reduction or termination of the contract.
23.5 Notification deadline. The Consumer must notify any defect discovered within two months of the date on which they discovered the defect. Notification must be sent to info@chakmarluxe.be with a description of the defect and proof of purchase.
23.6 Exclusions. The guarantee does not cover: normal wear and tear, accidental damage, misuse, inappropriate maintenance, unauthorised modifications or repairs, or failure to follow care instructions.
24. After-sales service — Repairs — Maintenance
The Seller may direct the Client towards appropriate solutions. Repairs carried out by unauthorised third parties may affect the authenticity, value or guarantee of the Product. The Client is advised to contact Customer Service before any intervention.
25. Gift cards, vouchers, credits
Where gift cards or credits are offered, they are subject to conditions (validity period, territory, exclusions). Unless otherwise required by mandatory law, they are non-refundable in cash and cannot be reloaded.
26. Promotions — Codes — Non-cumulation — Anti-abuse
Promotions may be time-limited, non-cumulative and exclude certain categories. The Seller may cancel any benefit in the event of abusive use.
27. Liability — Limits permitted by law
Nothing in the GTC excludes liability that cannot be excluded by law (gross negligence, fraud, death or personal injury).
Subject to mandatory law, and without this limitation applying to Consumers to the extent that mandatory law prohibits it, the Seller's liability is limited to direct and foreseeable losses resulting from a proven breach. The Seller is not liable for indirect losses (loss of opportunity, loss of profit) in business-to-business relationships.
28. Force majeure
Any event beyond reasonable control (strike, breakdown, disaster, administrative decision, transport blockage) suspends performance for its duration. If the force majeure event continues, either party may terminate the contract in accordance with the applicable legal provisions.
29. Intellectual property — Trademarks — References
The Site, its texts, visuals, logos and content are protected. Third-party trademarks cited (luxury houses) belong to their respective owners and are mentioned for descriptive purposes only (lawful resale of second-hand goods, Product identification) without implying any affiliation or endorsement.
30. Personal data — Cookies — Newsletter
The processing of personal data is described in the Privacy Policy (GDPR), available on the Site. Data may be processed for fraud prevention and direct marketing purposes, in compliance with the applicable legal framework.
Newsletter: subscription to the newsletter requires explicit consent (opt-in). The Client may unsubscribe at any time via the unsubscribe link in any email or by contacting info@chakmarluxe.be.
Cookies: the use of non-essential cookies is subject to the Client's prior consent, in accordance with the ePrivacy Directive and Belgian law. The Client may manage their preferences via the consent banner available on the Site. For further information, please consult the Cookie Policy available on the Site.
31. Complaints — Mediation — Applicable law
Complaints: for any complaint, contact info@chakmarluxe.be with the order number, supporting evidence and a precise description. The parties will endeavour to reach an amicable resolution.
Consumer mediation: failing an amicable resolution, the Consumer may refer the matter free of charge to the Consumer Mediation Service:
Consumer Mediation Service (Service de Médiation pour le Consommateur) North Gate II, Boulevard du Roi Albert II 8, Box 1, 1000 Brussels Tel.: +32 2 702 52 00 Website: https://mediationconsommateur.be Online form: https://mediationconsommateur.be/introduire-un-dossier/
For cross-border disputes within the EU, the Consumer may also contact the European Consumer Centre Belgium:
Rue de Hollande 13, 1060 Brussels Website: www.cecbelgique.be
Note: the European Commission's online dispute resolution (ODR) platform has been discontinued since 20 July 2025.
Applicable law: Belgian law applies. The choice of Belgian law does not deprive a Consumer residing in another EU Member State of the protection afforded to them by the mandatory provisions of the law of their country of residence, in accordance with the Rome I Regulation. A Consumer residing in the EU may also bring proceedings before the courts of their place of domicile, in accordance with the Brussels I bis Regulation.
32. Miscellaneous
- Entire agreement: the GTC and referenced documents constitute the complete agreement.
- Severability: the invalidity of any clause does not affect the remaining clauses.
- No waiver: any tolerance shall not constitute a waiver.
- Language: the FR/NL/EN versions may coexist; in the event of inconsistency, the version most favourable to the Consumer prevails to the extent permitted by applicable law, or the version expressly accepted at the time of ordering.
Annex — Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To: CHAKMAR Luxe — info@chakmarluxe.be — Rond-point Robert Schuman 2-4, Box 5, Floor 6, 1040 Brussels, Belgium
I/We () hereby give notice of my/our withdrawal from the contract relating to the sale of the following goods () / provision of the following service (*):
- Ordered on () / received on ():
- Order number:
- Name of Consumer(s):
- Address of Consumer(s):
- Date:
- Signature of Consumer(s) (only where this form is submitted on paper):
() Delete as appropriate.*
These GTC have been drafted in accordance with Book VI of the Belgian Code of Economic Law (CEL), Directive 2019/771 on contracts for the sale of goods, Directive 2011/83/EU on consumer rights as transposed into Belgian law, and the Rome I and Brussels I bis Regulations.