Last updated 07 January 2026

1. Purpose and scope

These General Terms and Conditions of Sale (the “GTC”) govern any distance sale concluded between CHAKMAR Luxe (the “Seller”) and any purchaser (the “Customer”) via the website www.chakmarluxe.be (the “Website”). They apply to the exclusion of all other terms, unless otherwise agreed in writing in advance by the Seller.

The Seller offers, in particular, new luxury goods and pre-owned luxury goods. The Customer acknowledges that the nature of these Products requires specific requirements in terms of integrity, authenticity, fraud prevention, and preservation of original elements (box, dust bag, accessories, protective parts, documents, any certificates).

The GTC are provided on a durable medium (available and downloadable). By validating the Order, the Customer declares that they have read, understood, and accepted the GTC without reservation. If any clause is deemed null and void, the remaining clauses remain applicable.

2. Definitions

3. Seller identification

CHAKMAR Luxe — Sole proprietorship
Address: Rond-point Robert Schuman 2-4, Box 5, Floor 6, 1040 Brussels, Belgium
Email: info@chakmarluxe.be — Tel.: +32 2 315 66 68
VAT / Company number: BE1024367312

Hosting: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa (Ontario) K2P 2L8, Canada — Tel. +1 613-241-2828.

4. End customer — Resale prohibition — Quantity limits

The Products are intended for end customers. Unless otherwise agreed in writing, it is prohibited to purchase for the purpose of resale, acting as an intermediary, building stock for commercial purposes, or circumventing limits (quantity, address, payment methods, identifiers). This prohibition includes speculative practices, price arbitrage, and repeated purchases of rare items.

The Seller reserves the right to: (i) limit quantities, (ii) refuse an Order in the event of reasonable doubt, (iii) request manual confirmation, and (iv) cancel multiple Orders placed under multiple identities or clearly linked contact details.

5. Pre-contractual information — Customer’s duty of care

Before paying, the Customer must verify: (i) the Product description, (ii) the total price (including fees), (iii) the delivery address, (iv) deadlines and constraints, (v) returns/warranty policies, and (vi) where applicable, export/customs restrictions. The Customer is responsible for the accuracy of the information provided. An address or identity error may cause delays, additional costs, or impossibility of delivery.

The Seller may make Customer Service available; however, any advice given does not replace the Customer’s diligence and does not constitute an adaptation of the Product to the Customer’s specific needs.

6. Products — Descriptions — Photographs — Display variations

Photographs and videos illustrate the Products. Colour or rendering variations may exist depending on lighting, shooting conditions, and screens. Unless otherwise stated, non-contractual photos do not affect the scope of written descriptions.

For pre-owned Products, the Seller describes the condition observed at the time of listing. The Customer acknowledges that some signs of use may exist without being visible in every photo (micro-scratches, patina, softening, slight tone variations), provided they remain consistent with the stated condition.

7. Authenticity — Anti-counterfeiting — Zero tolerance

The Seller applies a strict anti-counterfeiting policy. Checks may include: inspection of materials, stitching, hardware, markings, serial numbers, holograms/QR codes where they exist, comparison of details, and documentary analysis (invoices, provenance). The Seller may use an independent expert partner.

In the event of serious doubt as to authenticity, the Seller may suspend preparation, refuse or cancel the Order and refund, in order to protect the Customer and the market ecosystem. Any attempt to return a different, falsified, or substituted Product may trigger protective measures (refusal, preservation of evidence, reporting to authorities where appropriate).

8. Availability — Unique pieces — Manifest errors

Offers are valid subject to availability. Some pre-owned Products are unique items; in the event of simultaneous sale or technical mismatch, the Seller may cancel the Order and refund. In the event of a manifest error (derisory price, inconsistent feature), the Seller may invalidate the offer and propose a correction or a refund.

9. Account creation — Security — Communication

Creating an account may be required. The Customer must keep their credentials confidential. Any action performed from the Customer’s account is presumed to be performed by the Customer, unless proven to be an impersonation. The Seller may communicate by email for contract performance (confirmation, tracking, invoice, returns).

10. Ordering process — Contract conclusion — Archiving

The ordering process generally follows: selection → cart → information → delivery → payment → confirmation. The contract is concluded when the Seller confirms the Order (or ships, depending on the organisation). Computer records and electronic confirmations constitute evidence of the transaction content, unless proven otherwise.

11. Price — Currency — Taxes — Ancillary costs

Prices are indicated in EUR. Applicable taxes and delivery charges are indicated before final validation. For destinations outside the EU (if accepted), import duties/taxes and customs clearance fees may be payable and remain at the Customer’s expense. The Seller is not responsible for delays, refusals, or costs imposed by customs authorities.

12. Payment — Security — Anti-fraud — Checks

Payment is made via the methods offered at checkout. The Seller does not receive full banking data; it is processed by payment service providers. For high-value or high-risk transactions, anti-fraud checks may be implemented: name/address consistency, email/phone verification, requests for reasonable supporting documents (ID, partially redacted proof of address, bank confirmation). These checks are intended to protect Customers against fraud and the Seller against chargebacks.

In the event of reasonable suspicion, the Seller may: suspend the Order, request additional information, refuse payment, cancel and refund. Refusal or failure to respond by the Customer within a reasonable timeframe may result in cancellation.

13. Retention of title

The Seller retains ownership of the Products until full payment, even in the event of delivery. In the event of non-payment, the Seller may reclaim the Product in accordance with applicable law.

14. Delivery — Areas — Timeframes — Transfer of risk

Delivery areas, carriers, and options appear at checkout. Timeframes are indicative and may vary (peak demand periods, customs checks, weather, strikes). The risk of loss or damage is transferred to the Consumer when the Consumer, or a third party designated by the Consumer (other than the carrier), physically takes possession of the goods, in accordance with applicable law.

The Customer must be available to receive the delivery, check the parcel’s integrity, and comply with any reservation/reporting procedures where they exist.

15. International delivery — Customs — Export compliance

The Seller may offer certain destinations outside Belgium and outside the EU. In such cases, the Customer is responsible for: (i) payment of duties/taxes, (ii) providing the required information, and (iii) cooperating with the carrier and authorities. Refusal of customs clearance, lack of documents, or inability to contact the Customer may cause a return or destruction by authorities; such situations are not treated as a compliant “voluntary return”. Costs (outbound/return shipping, storage, destruction, fines) may remain at the Customer’s expense, to the extent permitted by applicable law.

16. Receipt — Reservations — Transport claims

The Customer must inspect the parcel upon receipt. In the event of an anomaly (opened parcel, impact, missing item), the Customer must: (i) make reservations on the delivery note where possible, (ii) take clear photos (parcel, label, protective packaging, Product), and (iii) contact info@chakmarluxe.be within 48 hours. This timeframe is intended to preserve the evidence required for carrier investigations.

17. Right of withdrawal (Consumers) — 14 days

Unless legal exceptions apply, the Consumer has a right of withdrawal of 14 calendar days from the day the goods are received. To exercise this right, the Consumer must notify their decision clearly (email or letter) before the deadline expires. A model withdrawal form is provided in the appendix.

18. Returns (luxury) — Enhanced integrity and completeness requirements

Given the nature of the Products, returns are subject to strict conditions intended to preserve value and re-saleability. Unless mandatory law requires otherwise, a returned Product must be: unused (careful try-on only), complete (box, dust bag, accessories, protective parts, documents), free from odour (tobacco, perfume), free from new marks (scratches, creases), not cleaned, not repaired, and with seals/tags intact where applicable.

The Customer is responsible for protective packaging. Insufficiently protected shipping may cause damage attributable to the Customer.

19. Depreciation and refusal of return

The Customer may be liable for depreciation of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. In the event of non-compliant return (use, damage, substitution, missing parts), the Seller may refuse the refund, return the Product to the Customer (shipping at the Customer’s expense), or apply a proportionate deduction corresponding to the depreciation.

20. Refunds

After receipt and inspection of the return, the refund is made using the same payment method, within statutory time limits. The Seller may postpone the refund until the goods are received or until the Customer provides proof of shipment.

21. Legal exceptions to the right of withdrawal

The right of withdrawal may be excluded in certain cases, including goods made to the Consumer’s specifications or clearly personalised, as well as other situations provided for by law.

22. Statutory warranty — Conformity — Pre-owned goods

The Consumer benefits from the statutory warranty of conformity under applicable law. For pre-owned goods, legal adjustments may apply. The warranty does not cover: normal wear and tear, accidental damage, misuse, improper maintenance, alteration, unauthorised repair, or failure to comply with care instructions. The Customer must retain proof of purchase and notify any defect found within a reasonable time.

23. After-sales service — Repairs — Maintenance

The Seller may, depending on the situation, direct the Customer to appropriate solutions. Repairs by unauthorised third parties may affect authenticity, value, or warranty. The Customer is invited to contact Customer Service before any intervention.

24. Gift cards, vouchers, credits

If gift cards or credits are offered: they are subject to conditions (validity, territory, exclusions). Unless mandatory law provides otherwise, they are not refundable in cash and cannot be reloaded. In the event of loss or theft, no reissue is guaranteed unless required by law.

25. Promotions — Codes — Non-cumulability — Anti-abuse

Promotions may be time-limited, non-combinable, and may exclude certain categories. The Seller may cancel the benefit in the event of abusive use or circumvention (multiple accounts, automated use, resale).

26. Liability — Limits permitted by law

Nothing in the GTC excludes liability that cannot be excluded by law (gross negligence, fraud, harm to life or physical integrity). Subject to mandatory law, the Seller’s liability is limited to foreseeable direct damages resulting from a proven breach. The Seller is not liable for indirect damages (loss of chance, loss of business) to the extent permitted.

27. Force majeure

Any event beyond reasonable control (strike, outage, disaster, administrative decision, transport blockage) suspends performance for its duration. If force majeure continues, either party may terminate the contract in accordance with legal terms.

28. Intellectual property — Trademarks — References

The Website, its texts, visuals, logos, and content are protected. Third-party trademarks cited (luxury houses) belong to their owners and are mentioned for descriptive purposes (lawful resale of pre-owned goods, identification of Products) without affiliation or endorsement.

29. Personal data

Data processing is described in the Privacy Policy (GDPR). Certain data may be processed for fraud prevention purposes, in compliance with the legal framework.

30. Complaints — Mediation — ADR — Applicable law

For any complaint: contact info@chakmarluxe.be with the order number, supporting evidence, and a precise description. The parties favour an amicable solution. Failing that, Belgian law applies and the competent courts will be seized in accordance with applicable rules.

Information: the European Online Dispute Resolution (ODR) platform has been discontinued since 20 July 2025.

31. Miscellaneous

• Entire agreement: the GTC and referenced documents constitute the complete agreement.
• Severability: invalidity of a clause does not affect the others.
• No waiver: tolerance does not constitute a waiver.
• Language: FR/NL/EN versions may coexist; in case of inconsistency, the version most favourable to the Consumer prevails within the limits of applicable law, or the version expressly accepted at checkout.

Appendix — Withdrawal form (template)