FAQ online shopping: Answers to your Frequently Asked Questions

1. General

Q: What is CHAKMAR LUXE?
A: CHAKMAR LUXE is an e-commerce platform that offers second-hand luxury leather goods, is the first Belgian consignment store to have offered second-hand luxury items systematically selected by us.

Our mission is to offer our customers quality products while being attractive. CHAKMAR LUXE luxury at your fingertips in second hand and new also available on our website.

Q: Are your products available internationally?
A: Yes. We currently deliver to Europe.

2. Orders

Q: How do I place an order?
A: Browse our catalog and add the items to the cart.

  1. Click "Proceed to Checkout".
  2. Fill in your shipping and payment information.
  3. Confirm your order. You will receive a confirmation email.

Q: Can I change or cancel my order?
A: Yes, as long as your order has not been shipped. Contact our customer service via [e-mail/phone/form] as soon as possible.

Q: How do I know if my order has been accepted?
A: Once your order has been validated, you will receive a confirmation email with the order details.

3. Payment

Q: What payment methods are accepted?
A: We accept:

  • Credit cards (Visa, Mastercard, American Express and Bancontact)
  • Payment via PayPal
  • Bank transfer (only for certain amounts)

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted using the SSL protocol to ensure the security of your data.

4. Delivery

Q: What are the delivery times?
A:

  • Standard delivery: 5 business days.
  • Express delivery: 2 business days. The exact times are confirmed when you place your order.

Q: How much does shipping cost?
A: Shipping costs depend on your location and the weight of your order.

Q: Can I track my order?
A: Yes, as soon as your order is shipped, you will receive a tracking number via email. You can use it to track the status of your delivery

 

5. Returns and refunds

Q: Can I return an item?
A: Yes, you have 15 days after receipt to return an item if you are not satisfied. The item must be in its original condition.

Q: How do I request a refund?
A:

  1. Fill out our return form available in your customer account.
  2. Send the item to the address provided.
  3. Once the item is received and verified, the refund will be issued within 15 days.

6. Assistance

Q: How can I contact customer service?
A: You can reach us via:

  • E-mail : info@chakmarluxe.be
  • Phone : 0032 2 315 66 68
  • Online chat: available from 10 a.m. to 6 p.m.

7. Loyalty Programs and Promotions

Q: Do you offer coupon codes?
A: Yes, we regularly offer coupon codes to our customers. Sign up for our newsletter so you don't miss anything.

 

8. Security and Privacy

Q: Is my personal data protected?
A: Yes, we comply with data protection laws. See our Privacy Policy for more information.

 

Luxury bag authentication & compliance – CHAKMAR Luxe

CHAKMAR Luxe supports you in verifying the authenticity and compliance of your luxury bags and accessories (Chanel, Louis Vuitton, Dior, Gucci, YSL, Versace…), through a thorough and documented process. Our goal: help you buy, sell or keep your pieces with full confidence.

A service dedicated to luxury bags & accessories

Authenticating luxury bags requires specific expertise and a structured methodology. CHAKMAR Luxe offers an authentication and compliance service designed for luxury lovers, resellers and demanding collectors.

Depending on your request and on the pieces presented, we can work on Chanel bags, Louis Vuitton bags, Dior bags, Gucci bags, YSL bags (Saint Laurent), Versace bags and other major fashion houses, following industry best practices.

What we review

  • Overall look of the piece (proportions, shape, finishing)
  • Leathers, canvases, linings and materials used
  • Hardware, engravings, logos, typography and stamps
  • Serial numbers, date codes, labels and brand-specific details
  • Potential inconsistencies, red flags or suspicious elements
Step 1
Request & pre-discussion
You contact us with details about the piece (brand, model, photos, purchase context). We determine the most suitable authentication format (pre-check, in-depth analysis, written statement…).
Step 2
Item analysis
Based on the information provided (and/or the physical item if required), we review the bag or accessory following a detailed checklist (materials, stitching, numbers, markings…).
Step 3
Conclusion & report
You receive our conclusion (authentic / non-authentic / strong doubts), and where applicable, a written summary that can be used in the context of a purchase or sale.

What you get with CHAKMAR Luxe

  • An expert eye on your luxury bags and accessories
  • A structured and documented authentication process
  • Clear wording in our conclusions (authentic / non-authentic / doubts)
  • Support before a major purchase or sale

The brands mentioned (Chanel, Louis Vuitton, Dior, Gucci, YSL, Versace, etc.) are cited for descriptive purposes only, to identify the type of items reviewed. CHAKMAR Luxe is an independent reseller and intermediary, not affiliated with the luxury houses mentioned.

Would you like to have a luxury bag or accessory authenticated?

Request an authentication